Ausrine Skincare

Return and Refund Policy

Return Policy

Customer Satisfaction Guarantee: At Ausrine SkinCare, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a return policy with the following terms:

• ⦿ Time Frame for Return: You may return the product within 14 days of purchase.
• ⦿ Condition of Product: The product should be in its original, unused condition, with tags, and in its original packaging.
• ⦿ Restocking/Disposal Fee: A 50% restocking/disposal fee will be deducted from the refund amount.
• ⦿ Initiating a Return: To initiate a return, please contact us at info@ausrineskincare.com. Detailed instructions and a return shipping label will be provided.
• ⦿ Proof of Purchase: Please include the receipt or proof of purchase with your return.

Refund Policy

Eligibility Period: You have 14 days from receiving your item to request a return for a refund.

Refund Processing: Upon receiving and inspecting the returned item, we will inform you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Refund Delays: If more than 15 business days have passed since we approved your return, please contact us at info@ausrineskincare.com.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Returns are not accepted for sale items or gift cards.

Exchanges

To exchange an item, return the original item. Once the return is accepted, make a separate purchase for the new item.

Legal Compliance and Updates

This policy is in compliance with local and international consumer protection laws. We reserve the right to update or modify this policy at any time.

Customer Service

For any questions or concerns regarding our Return and Refund Policy, please contact us at info@ausrineskincare.com.