Frequently Asked Questions
Are Your Skin Care Products Natural?
Yes, our skin care products are crafted with the utmost care, using only natural ingredients. We are committed to delivering the purest skincare experience, avoiding synthetic chemicals and artificial additives. Our formulations harness the power of nature to ensure effective and gentle care for your skin.
Are Your Products Cruelty Free?
Absolutely. We believe in beauty without cruelty. None of our products are tested on animals at any stage of product development, and we only source ingredients from suppliers who uphold the same ethical standards.
Do You Use Any Artificial Fragrances or Colors in Your Products?
No, we do not use any artificial fragrances or colors. Our products derive their pleasing scents and hues from natural sources such as essential oils and plant extracts, ensuring a pure and sensory skincare experience.
What Ingredients Do You Use In Your SkinCare Products?
Our skincare line is composed of high-quality, natural ingredients including essential oils, herbal extracts, and naturally-derived emollients and humectants. Each ingredient is carefully selected for its effectiveness and skin compatibility. We are transparent about our ingredients, and a full list can be found on each product’s packaging and our website.
Are your products vegan?
Most of our skincare range is 100% vegan. The exception is Earthly Healer™ where we use sustainably sourced BeesWax.
How Should I Store Your SkinCare Products?
To maintain the integrity of our natural formulations, we recommend storing our products in a cool, dry place away from direct sunlight. This helps preserve their efficacy and prolongs their shelf life.
What Is The Shelf Life Of Your Products?
To maintain the integrity of our natural formulations, we recommend storing our products in a cool, dry place away from direct sunlight. This helps preserve their efficacy and prolongs their shelf life.
Can I Use Your Products If I Have a Specific Skin Condition?
While our products are formulated to be gentle and suitable for most skin types, we always recommend consulting with a dermatologist or healthcare professional if you have a specific skin condition. This ensures that any skincare regimen you follow is safe and beneficial for your skin’s unique needs.
How Can I Track My Order?
Once your order is placed, you will receive an email with a tracking number. You can use this number on our website’s tracking page to see real-time updates on the status of your shipment.
What Is Your Return Policy?
Customer satisfaction is paramount to us. If you are not completely satisfied with your purchase, you may return it within 14 days for a full refund minus a 50% restocking/disposal fee. The product should be in its original, unused condition. Please visit our website for more details on the return process.
Are Your Products Suitable for Pregnant or Breastfeeding Individuals?
Our products are natural and generally considered safe. However, we recommend that pregnant or breastfeeding individuals consult with their healthcare provider before using any new skincare products, as they can advise on what is best for their individual health circumstances.